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Cash App Scams

440 inquiries |
Scam | Business Alert

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(712) 316-3829

Company Rating

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Customer Reviews

based on 24 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

6 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/23/2023 John R.

Sent $500 through cashapp to my daughter's mother on 11/28/2022. Cashapp took the money out of my account. She never received it. Called cashapp multiple times to get matter resolved. Here it is now 2/21/2023 and this matter is still not resolved.

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Complaints and Resolutions

Total Amount in Dispute:
$2,275.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants typically allege after searching online for Cash App customer service they are connected with a representative who then instructs them to provide their login information to download other apps so they can perform a "test" transaction. After gaining access to the customer's Cash App account the scammers drain the customers account.

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Complaint Closing Statistics

6 complaints against Cash App Scams closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is Scam

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Business Consumer Alliance has received several complaints from consumers that have been conned by Cash App Customer Service scams. Cash App does not have a phone number that customers can call to reach Cash App service representatives. Their automated support line, 855-351-2275, directs customer to seek help through the app. All phone numbers claiming to be a direct line to Cash Support are scams. Report these scams to Cash App.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Cash App Customer Support Scam

Cash App Customer Service Scam

Cash App Phone Support Scam

Jessica Allen Cash App Flipping Scam

Cash App Scam

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