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Cash App Scams complaints

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Total Amount in Dispute:
$1,742.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege after searching online for Cash App customer service they are connected with a representative who then instructs them to provide their login information to download other apps so they can perform a "test" transaction. After gaining access to the customer's Cash App account the scammers drain the customers account.

Complaint Closing Statistics

2 complaints against Cash App Scams closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Cash App Scams

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11/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $741.60 Amount Settled: $0.00

Customer Complaint

10/23/2025

I was contacted by Edwardo Rodriguez's who stated he was calling from Apple Pay. I received a text from Apple Pay stating they were going to take 142.00 out of my bank account and I. Order to dispute the charges I needed to call this number. I called and I spoke to Eduardo who was going to help me solve this problem. He then transferred me to a lady named Ann she then had me go to Cash App and to send this $100 to it , I informed her I couldn't loose this money because it was for my rent. I'm 75 yrs old and I stress when you start talking about my money. I live on Social Security and a job. My bank Chase denied the amount then she had me do $150 and Case denied that. She asked me if I had Venmo I told her yes. Then she had me do $92.70 to this company Youwei again I told her I couldn't loose this money and she reassured me I would not be loosing my money then she had me send $648.90 again I told her I couldn't loose this money again she said she was helping me to clear up the situation the last thing Ann asked me to do was to contact someone I trusted and I told her my son, she went on to say to use him for this money and I told her I wouldn't do that at that time she hung up the phone. When I checked my bank account the money had been sent to Cash App. I contacted my bank to dispute the transaction and they informed me I would have to go through Cash App or the company. I contacted Cash App about the fraudulent activity and they refunded the $92.90 but they denied the $648 Resolution Sought I would like to get the rest of my money back. I can't afford to loose that kind of money. I tried to appeal the $648.70 but they denied that also. Cash App knew this was a fraud case and they ignored part of it. They should be held responsible . Thank you, Ms. Virginia White. 775-221-1027

12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

They sent me a message saying I won $1000 Resolution Sought Pay what they say

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