CashUnclaimed.com ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the companys's website does not provide clear and conspicuous disclosures concerning the automatic monthly renewel associated with the offer. Customers complain they pay $11 for 30 days but are not aware that they also have agreed to an $11 monthly service fee unless they cancel. Others report difficulty canceling claiming phone numbers are disconnected and the website cancellation option does not work properly. ~~The company responds to most complaints by issuing refunds and canceling memberships as requested. In some cases the company offered explanations about their billing policies stating that they do tell customers they will be billed monthly unless they cancel. To other complaints the company states that the property searches are performed by only the first letter of the first name as this is how it is supplied by the State Agencies and they encourage consumers to look into each result provided.

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Complaint Closing Statistics

0 complaints against CashUnclaimed.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

CashUnclaimed.com specializes in locating unclaimed money, property, forgotten account, assets ect for you and your family.

Primary Contact:	Heidi Macintosh (Complaints)
Business Started:	12/9/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

CashUnclaimed.com is an unclaimed property listing service that lists millions of dollars in property accounts and assets from all 50 states. The company solicits via website and email advertising. ~~In most states you can check on unclaimed funds which might be available to you free of charge by contacting your State Controller. For California residents call 1-800-992-4647 or (916) 323-2827 (out-of-state or foreign). You can also do an on-line check by visiting their website at http://scoweb.sco.ca.gov/UCP/.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Unclaimed Money Services

Cash Unlimited

Cash Unlimited.com

Cash Unclaimed

Websites:
There are no additional web sites.

Contacts:

Nicole Anderson (Public Relations)

Bill Macintosh (CEO)

Other Categories:

Unclaimed Funds Tracing Service

Business Services

Reputation Report

CashUnclaimed.com

Complaints and Resolutions

Other Information