Casio Communications ratings, reviews and complaints - Commercial Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege defective merchandise, extensive delays in performing warranty work or repairs, and repeated problems of a similar nature. Many complainants have alleged products were returned two or more times for the same problem and still no corrections were made. Most customers who complained requested refunds. The company responds to some complaints by agreeing to issue refunds. Other responses challanged the customer to provide tracking receipts to show proof they had returned merchandise, or denied the complaint allegations. Some complaints are closed as disputed, meaning the customer was not satisfied with the company's response. A few other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Casio Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the manufacture, distribution and sale of electronic equipment.

Primary Contact:	(Customer Service)
Business Started:	1/1/1969
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Casio Communications?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Phone Masters Repair Center

Websites:
There are no additional web sites.

Contacts:

Gil Lackey (Customer Coorespondent)

Timothy Cason

Jeana Cason

Customer Relations

Other Categories:

Electronic Equipment Retail

Addresses:

P.O. Box 2914, Torrance, CA, 90503

11899 Valley View Street, Garden Grove, CA, 92845

Reputation Report

Casio Communications

Complaints and Resolutions

Other Information