Complaints for Casio Communications in Torrance, CA

20665 Manhattan Place
Torrance, CA 90501 | Get Directions

(310) 320-9810

http://www.casiocomm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege defective merchandise, extensive delays in performing warranty work or repairs, and repeated problems of a similar nature. Many complainants have alleged products were returned two or more times for the same problem and still no corrections were made. Most customers who complained requested refunds. The company responds to some complaints by agreeing to issue refunds. Other responses challanged the customer to provide tracking receipts to show proof they had returned merchandise, or denied the complaint allegations. Some complaints are closed as disputed, meaning the customer was not satisfied with the company's response. A few other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Casio Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Casio Communications complaints