Castingyou.com ratings, reviews and complaints - Talent Consultants - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege unauthorized credit card charges for additional months of membership after only agreeing to a trial period. Other customers complain the company fails to make clear disclosures regarding the negative option cancellation clause, and that the subscription has an automatic rollover for 3-months if not cancelled before the end of the trial period. Other complainants report the company fails to send reminder e-mail notifications for cancellations as agreed. Others state that cancellations are implemented as directed, but are not honored. Some customers allege the company sends their account to collections and refuses to make adjustments when no services were provided. Most complainants request refunds.

The company responds to most complaints by denying refunds claiming the customer used their services or failed to cancel by the due date indicated. In other cases, the company explains that customers are aware the subscription automatically renews if no cancellation is received, or a fee was required to pay for an early breach of contract.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Castingyou.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a offering a membership plan providing information on the model and talent industry.

Primary Contact:	Chad Manning (Accounts Manager)
Business Started:	9/30/2004
Social:

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Licensing

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions.

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to DLSE.licensing@dir.ca.gov The website address is www.dir.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a website subscription which posts advisories of casting calls for the entertainment industry. The company markets the subscription by offering a one month subscription at a reduced price as an incentive. Customers who do not cancel within the 30 day period, are subject to a three month roll over negative option cancellation clause. This company's cancellation policy requires any cancellations to be made on their website only. They do not accept letters, calls, or e-mails.

We suggest you read and understand all terms and conditions or service before making a buying decision. The contract contains an arbitration clause which appears to be used for billing disputes. The procedures used by the company for arbitration appear to omit the customers participation or input. We would not consider this practice reasonable or fair as a means of dispute resolution.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Fitness World and Management

Websites:
There are no additional web sites.

Contacts:

Carl Lythcke (CEO)

April Ducote (Accounts Manager)

Other Categories:

Modeling - Advance Fee

Addresses:

23505 Crenshaw Boulevard Suite 229, Torrance, CA, 90505

P.O. Box 3478, Palos Verdes Peninsu, CA, 90274

Reputation Report

Castingyou.com

Complaints and Resolutions

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