Complaints for Castingyou.com in Canyon Country, CA

19425 Soledad Canyon Road #B-161
Canyon Country, CA 91351 | Get Directions

(310) 388-0258

http://www.castingyou.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege unauthorized credit card charges for additional months of membership after only agreeing to a trial period. Other customers complain the company fails to make clear disclosures regarding the negative option cancellation clause, and that the subscription has an automatic rollover for 3-months if not cancelled before the end of the trial period. Other complainants report the company fails to send reminder e-mail notifications for cancellations as agreed. Others state that cancellations are implemented as directed, but are not honored. Some customers allege the company sends their account to collections and refuses to make adjustments when no services were provided. Most complainants request refunds.

The company responds to most complaints by denying refunds claiming the customer used their services or failed to cancel by the due date indicated. In other cases, the company explains that customers are aware the subscription automatically renews if no cancellation is received, or a fee was required to pay for an early breach of contract.

Complaint Closing Statistics

0 complaints against Castingyou.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Castingyou.com complaints