Celebrity Products Direct, Inc. ratings, reviews and complaints - Miscellaneous Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege failure to issue refunds and product dissatisfaction. Customers report the product did not perform as promised, or that they received some unexpected side effects. Some complainants allege non-delivery of merchandise. Other complaints include unauthorized charges, incomplete orders, or false advertising. The company responds to most complaints by issuing refunds or credits with no further explanation. They also responded by stating they have no record of any customer correspondence or transaction, or delivered the orders. This company has responded to and given proper consideration to all complaints brought to it's attention by the Bureau.

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Complaint Closing Statistics

0 complaints against Celebrity Products Direct, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling weight loss products.

Primary Contact:	Lisa Tremain (President)
Business Started:	7/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Hollywood Celebrity Diet

Original Hollywood Celebrity Diet

Spectrum Worldwide

Websites:
There are no additional web sites.

Contacts:

Jay Scull

Jeff Williams (Contact)

Dre Patton (Customer Service Manager)

Addresses:

6032 Shull Street, Bell Gardens, CA, 90201

15071 Keswick Street, Van Nuys, CA, 91405

Reputation Report

Celebrity Products Direct, Inc.

Complaints and Resolutions

Other Information