Complaints for Celebrity Products Direct, Inc. in Marina Del Rey, CA

330 Washington Blvd Suite 602
Marina Del Rey, CA 90292 | Get Directions

(888) 297-9638

http://www.celebritydiet.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege failure to issue refunds and product dissatisfaction. Customers report the product did not perform as promised, or that they received some unexpected side effects. Some complainants allege non-delivery of merchandise. Other complaints include unauthorized charges, incomplete orders, or false advertising. The company responds to most complaints by issuing refunds or credits with no further explanation. They also responded by stating they have no record of any customer correspondence or transaction, or delivered the orders. This company has responded to and given proper consideration to all complaints brought to it's attention by the Bureau.

Complaint Closing Statistics

0 complaints against Celebrity Products Direct, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Celebrity Products Direct, Inc. complaints