Cellswholesale ratings, reviews and complaints - Cellular Telephone Equipment, Parts, and Supplies Wholesale

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company sells out of stock items, defective merchandise, or sells used merchandise as new. Other customers complain that phones sold are "Euro or Chinese models, and cannot be charged or used in the US without an adaptor. In other cases complainants allege late deliveries, or complain that company personnel gave incorrect or untruthful information concerning shipping dates, and refused to supply tracking numbers when requested.

The company responds to complaints by exchanging or shipping merchandise, or issuing credits or refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cellswholesale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a cellular retailer selling via the internet.

Primary Contact:	Rick E. Lavezzari
Business Started:	8/2/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells phones and assessories via their website and other internet auction sites. If considering whether to place a bid, ask about the sellers policies on shipping and handling charges, and return and refund policies. If a return or exchange is necessary, are you required to pay shipping costs, or, will a re-stocking fee be required? Try to determine the relative value of an item before you bid. Read the fine print. Try to look for words like "refurbished," "close-out," “discontinued," or "off brand," especially when shopping for computer or electronic equipment. Ask if the item comes with a warranty and where you'll get follow-up service if you need it.

Other Considerations

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

cellswholesale.com

Cellswholesale Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

904 Silver Spur Road #273, Palos Verdes Estates, CA, 90274

Reputation Report

Cellswholesale

Complaints and Resolutions

Other Information