Complaints for Cellswholesale in Palos Verdes, CA

1304 Vuelta Place
Palos Verdes, CA 90274 | Get Directions

(800) 992-2471

http://www.cellswholesale.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company sells out of stock items, defective merchandise, or sells used merchandise as new. Other customers complain that phones sold are "Euro or Chinese models, and cannot be charged or used in the US without an adaptor. In other cases complainants allege late deliveries, or complain that company personnel gave incorrect or untruthful information concerning shipping dates, and refused to supply tracking numbers when requested.

The company responds to complaints by exchanging or shipping merchandise, or issuing credits or refunds.

Complaint Closing Statistics

0 complaints against Cellswholesale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cellswholesale complaints