Central Consulting Services ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This business has a pattern of serious complaints. Complainants allege the company collects $200 upfront for assistance finding a rental but fails to fulfill obligations or issue a refund. Complainants allege properties are already rented or the owners never gave permission to list their property and they have no knowledge of who the company is. In general, complainants allege although they follow instructions provided in the contract to obtain a refund, the company does not issue them and it is difficult to contact the company, since they do not answer calls and are no longer located at the advertised addresses.

The company responds to some complaints by stating they are continuing to assist with locating a rental property for the complainant, or by requesting further information to process refund requests.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Central Consulting Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing rental listing services.

Primary Contact:	A Nunez
Business Started:	N/A
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

This business is not listed with the Bureau of Real Estate as a PRLS and BCA could find no evidence of a brokers license issued for this company.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Complaints against rental listing services allege that the properties advertised do not exist or that the listings are not current and the properties were already rented, were never for rent or authorized by the owner to be listed, or do not meet the criteria of the person seeking the rental. Other allegations are that the properties listed were taken from ads in other sources, such as newspapers or Internet websites. Refunds, even if provided for in the contract, are extremely difficult to obtain.

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you, and the contract is subject to certain requirements. First, it must expire no longer than 90 days from the time you execute it. It must include, besides specifically what you are seeking in a property, a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Before signing a contract and paying fees to a Prepaid Rental Listing Service, read BCA's Resource Guide, "Your Rights With Prepaid Rental Listing Services".

Industry Resources

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Additional Info

DBAs:

Prospective Properties

Websites:
There are no additional web sites.

Contacts:

Brianna (Agent)

Sam Central

Reputation Report

Central Consulting Services

Complaints and Resolutions

Other Information