Complaints for Central Consulting Services in Los Angeles, CA

3717 West 3rd Street, Suite 204
Los Angeles, CA 90020 | Get Directions

(213) 908-5760

http://centralconsultings.wixs...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This business has a pattern of serious complaints. Complainants allege the company collects $200 upfront for assistance finding a rental but fails to fulfill obligations or issue a refund. Complainants allege properties are already rented or the owners never gave permission to list their property and they have no knowledge of who the company is. In general, complainants allege although they follow instructions provided in the contract to obtain a refund, the company does not issue them and it is difficult to contact the company, since they do not answer calls and are no longer located at the advertised addresses.

The company responds to some complaints by stating they are continuing to assist with locating a rental property for the complainant, or by requesting further information to process refund requests.

Complaint Closing Statistics

0 complaints against Central Consulting Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Central Consulting Services complaints