Certified Business Supply, Inc. ratings, reviews and complaints - Medical Supplies Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices and receipt of unordered or unauthorized merchandise. The company allegedly uses various misrepresentations to imply they are regular suppliers or that prices offered are discounted or that prices are temporairily being frozen or held for a limited time when in fact they are not.~~The company responds to some complaints by offering to cancel orders if merchandise is returned unopened and unused. Other responses cite reasons refunds will not be given. The company responds to other complaints by issuing call tags adjusting account balances placing the recipient on their Do Not Call list or by disputing allegations of unauthorized orders.

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Complaint Closing Statistics

0 complaints against Certified Business Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of medical and other business supplies through telemarketing.

Primary Contact:	M. Glickman (Owner)
Business Started:	3/21/1983
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When contacted by telemarketers we suggest careful evaluation of the offer. Rather than make an immediate decision insist the caller put the offer and all verbal promises in writing. To avoid any misunderstandings designate one employee to whom all calls regarding equipment and supplies must be forwarded. If unordered merchandise arrives write to inform the company of your intent to consider the shipment a free gift unless pickup is arranged within a reasonable time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

C B S

Purity Medical Products

Websites:
There are no additional web sites.

Contacts:

Pamela Ashley (Principal)

Tina Nuchols (General Manager)

Customer Service

Other Categories:

Hospital and Medical Equipment and Supplies Wholesale

Medical Supplies Retail By Telephone

Addresses:

P.O. Box 940, Placentia, CA, 92670-0940

P.O. Box 6460, Anaheim, CA, 92816-0460

Reputation Report

Certified Business Supply, Inc.

Complaints and Resolutions

Other Information