Complaints for Certified Business Supply, Inc. in Placentia, CA

187 West Orangethorpe Avenue Suite G
Placentia, CA 92870 | Get Directions

(714) 524-1890

http://www.medicalsite.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices and receipt of unordered or unauthorized merchandise. The company allegedly uses various misrepresentations to imply they are regular suppliers or that prices offered are discounted or that prices are temporairily being frozen or held for a limited time when in fact they are not.~~The company responds to some complaints by offering to cancel orders if merchandise is returned unopened and unused. Other responses cite reasons refunds will not be given. The company responds to other complaints by issuing call tags adjusting account balances placing the recipient on their Do Not Call list or by disputing allegations of unauthorized orders.

Complaint Closing Statistics

0 complaints against Certified Business Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Certified Business Supply, Inc. complaints