Certified Tire & Service Centers, Inc. ratings, reviews and complaints - Automobile Tires Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants' allege their vehicles are damaged during service or repair visits additional problems show up after service visits that were not there previously and dissatisfaction with repair attempts that fail to correct problems. Some complainants allege the company recommends or performs unnecessary repairs. In some cases the customers allege having to pay additional costs to have their vehicles repaired at other facilities and difficulty getting the company to reimburse for expenses. ~~The company responds to some complaints by authorizing repairs issuing partial refunds requesting additional documentation to resolve issues and explaining repairs are recommended to customers based on what they see visually and for preventive maintenance reasons.

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Complaint Closing Statistics

0 complaints against Certified Tire & Service Centers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Certified Tire & Service Centers, Inc. provides the sales of tires and accessories.

Primary Contact:	Pio Nieto (Customer Service)
Business Started:	11/1/1997
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

In California all auto repair shops must be registered with the Bureau of Automotive Repair (BAR) and should display a sign disclosing their registration along with your rights as a consumer. If you don't see a sign ask for it. All repair shops must provide a written estimate before repairs begin which includes prices of parts and labor charges. They cannot legally substitute parts or change the repair order without your authorization. When installing replacement parts the old parts will only be returned if you ask before the service is performed. Never sign a blank work order. To verify licensing or for answers to unresolved questions for service work you can contact the BAR at 800-952-5210 or visit their website at www.dca.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Goodyear Tire Center

Certified Tire Center

Certified Tire and Service Centers, Inc.

Goodyear

Certified Tire & Service Center

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