Complaints for Certified Tire & Service Centers, Inc. in Riverside, CA

1875 Iowa Avenue
Riverside, CA 92507 | Get Directions

(951) 369-0025

http://www.goodyear.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants' allege their vehicles are damaged during service or repair visits additional problems show up after service visits that were not there previously and dissatisfaction with repair attempts that fail to correct problems. Some complainants allege the company recommends or performs unnecessary repairs. In some cases the customers allege having to pay additional costs to have their vehicles repaired at other facilities and difficulty getting the company to reimburse for expenses. ~~The company responds to some complaints by authorizing repairs issuing partial refunds requesting additional documentation to resolve issues and explaining repairs are recommended to customers based on what they see visually and for preventive maintenance reasons.

Complaint Closing Statistics

0 complaints against Certified Tire & Service Centers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Certified Tire & Service Centers, Inc. complaints