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Charisma Spas

  413 inquiries |
Hot Tub and Spa Wholesale Dealers

1975 East Francis Street
Ontario, CA 91761
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(909) 923-0591

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege the company fails to address warranty issues, fails to ship replacement parts, and fails to communicate with customers to resolve problems. Other complainants allege spas are delivered defective. Customers complain spa panels fall off or develop leaks, finishes blister, or jets do not function properly. The company responds to some complaints by agreeing to make repairs, by advising complainants their warranties have lapsed, or that specific problems are not covered. One customer disagreed with the company's denial of honoring the warranty claiming that proof of the warranty could be provided. Some complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Charisma Spas closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is the sale of hot tubs and spas.

Primary Contact: Ron Gutirrez
Business Started: 5/9/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Fiber Design International
Charisma Spa & Gazebo

Websites:
There are no additional web sites.

Contacts:

Tony Grasso (Customer Relation Manager)

Addresses: