Charisma Spas ratings, reviews and complaints - Hot Tub and Spa Wholesale Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to address warranty issues, fails to ship replacement parts, and fails to communicate with customers to resolve problems. Other complainants allege spas are delivered defective. Customers complain spa panels fall off or develop leaks, finishes blister, or jets do not function properly. The company responds to some complaints by agreeing to make repairs, by advising complainants their warranties have lapsed, or that specific problems are not covered. One customer disagreed with the company's denial of honoring the warranty claiming that proof of the warranty could be provided. Some complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Charisma Spas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of hot tubs and spas.

Primary Contact:	Ron Gutirrez
Business Started:	5/9/1984
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Charisma Spas?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Fiber Design International

Charisma Spa & Gazebo

Websites:
There are no additional web sites.

Contacts:

Tony Grasso (Customer Relation Manager)

Addresses:

1938 South Grove Avenue, Ontario, CA, 91761

Reputation Report

Charisma Spas

Complaints and Resolutions

Other Information