Complaints for Charisma Spas in Ontario, CA - 43782

1975 East Francis Street
Ontario, CA 91761 | Get Directions

(909) 923-0591

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to address warranty issues, fails to ship replacement parts, and fails to communicate with customers to resolve problems. Other complainants allege spas are delivered defective. Customers complain spa panels fall off or develop leaks, finishes blister, or jets do not function properly. The company responds to some complaints by agreeing to make repairs, by advising complainants their warranties have lapsed, or that specific problems are not covered. One customer disagreed with the company's denial of honoring the warranty claiming that proof of the warranty could be provided. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against Charisma Spas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Charisma Spas complaints