Chase Colby Loan Modification Specialist ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts and inability to obtain refunds. Customers complain the company fails to obtain loan modifications, or otherwise provide foreclosure assistance services. Others allege after waiting extended periods of time for a loan modification, no agreements were reached. Complainants further allege, when lenders were contacted, they reported that they had not been contacted by the company concerning the modification. Most complainants request refunds.

The company generally responds by stating the customer is the one who cancelled the contract, therefore, they are ineligible for a refund. In other cases the company responds by stating they completed their services as contracted and no refund is due. Most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Chase Colby Loan Modification Specialist closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing foreclosure consultant services.

Primary Contact:	Lindy Van Cleave (Manager)
Business Started:	9/18/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Wade Austin (President)

Lindy Van Cleave (Manager)

Landon Armstrong (Owner)

Addresses:

1307 West 6th Street Suite#217-D, Corona, CA, 92882

Reputation Report

Chase Colby Loan Modification Specialist

Complaints and Resolutions

Other Information