Complaints for Chase Colby Loan Modification Specialist in Corona, CA

750 South Lincoln Avenue, Suite 104-328
Corona, CA 92882 | Get Directions

http://www.chasecolby.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts and inability to obtain refunds. Customers complain the company fails to obtain loan modifications, or otherwise provide foreclosure assistance services. Others allege after waiting extended periods of time for a loan modification, no agreements were reached. Complainants further allege, when lenders were contacted, they reported that they had not been contacted by the company concerning the modification. Most complainants request refunds.

The company generally responds by stating the customer is the one who cancelled the contract, therefore, they are ineligible for a refund. In other cases the company responds by stating they completed their services as contracted and no refund is due. Most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Chase Colby Loan Modification Specialist closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Chase Colby Loan Modification Specialist complaints