175 inquiries | Debt Relief Services - requested information not provided to BBB
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege experiencing difficulties obtaining requested refunds and contacting the company. One complaint alleges the company failed to honor their money back guarantee and refused to accept the customers phone calls. Another complainant alleges the company failed to launch their website after accepting $8,000 for the services. The complaint further alleges the company never contacted the customer about the delay and has failed to respond to their request for a refund. The company responded to one complaint by stating the customer is ineligible for a refund because they put a stop payment order on the check, and the company was never paid. The other complaint remains unanswered.
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Company Info
This company's business is debt management financial services, specializing in E marketing, business solutions, networking, bookkeeping and infrastructure.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
We urge careful consideration of all contractural terms and conditions before making a buying decision. In California, this industry is largely unregulated by State authorities, meaning they are not required to register, or obtain a specialty license to operate. Our experience with similar offers has been that in some cases, processing fees associated with debt management services are an added expense for the debt-ridden consumer, creditors will not always agree to work with the debt adjustment company, and, in some extreme cases money allocated to pay debts is retained by the debt adjustment company, and not applied to debts as agreed. In these cases, consumers are usually advised that some provision in their written agreement enables the company to retain their payments, or the company soon disappears with their money. Remember, debt management companies are in business to make a profit. If you find your personal debtload unmanageable, and you are no longer able to make payments on all you owe, communicate with your creditors. Ignoring them can and will result in damage to your credit rating. Some companies will offer you an extension of 30 to 60 days if your shortage is temporary. You may be able to rewrite loans at a lower monthly payment amount for a longer re-payment term. Some debts may be covered by credit insurance policies which are sometimes added in on loan contracts or service agreements and forgotten about by the buyer.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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