Complaints for CIS One Financial in Los Angeles, CA

3470 Wilshire Blvd. Suite 840
Los Angeles, CA 90010-3902 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege experiencing difficulties obtaining requested refunds and contacting the company. One complaint alleges the company failed to honor their money back guarantee and refused to accept the customers phone calls. Another complainant alleges the company failed to launch their website after accepting $8,000 for the services. The complaint further alleges the company never contacted the customer about the delay and has failed to respond to their request for a refund. The company responded to one complaint by stating the customer is ineligible for a refund because they put a stop payment order on the check, and the company was never paid. The other complaint remains unanswered.

Complaint Closing Statistics

0 complaints against CIS One Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

CIS One Financial complaints