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CityGrid Media

  198 inquiries |
Internet Advertising Services

8833 West Sunset Blvd.
West Hollywood, CA 90069
| Get Directions

(310) 360-4500

http://www.citysearch.com

Online 24/7

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege that the company misrepresents the price of the ads or they experience difficulty cancelling services. Other customers complain the company fails to acknowledge cancellation requests by mail or phone that the company continues to bill them after cancellation or that their listings were incorrectly displayed. Several customers complain that customer service personnel were not helpful or that they failed to acknowledge cancellations.~~The company responds to complaints by issuing refunds or credits cancelling accounts or by apologizing for lapses in customer service. In some cases the company provides explanations of the customer’s contracts and the terms of their services.

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Complaint Closing Statistics

0 complaints against CityGrid Media closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

CityGrid helps business get more calls, website visits, and customers. Advertising with CityGrid will promote businesses across their network of hundreds of local search sites and mobile apps.

Primary Contact: Krystyne Spence (Customer Service Manager)
Business Started: 9/1/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

CitySearch.Com
Citysearch
Insiderpages
UrbanSpoon

Websites:

Contacts:

Vivian Yang (Vice President & General Counsel)
Chad Elbert
Issak Garcia (Collections Associate)
Jay Herratti (CEO)
Jeffrey Apfel (Contracts Administrator)