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CityLift

12 inquiries |
Transportation Service

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2105 NE Jefferson Avenue
Peoria, IL 61603 | Get Directions

(309) 676-4040

https://www.ridecitylink.org/

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/25/2022 Audrey S.

I would like citylift to be more compassionate when it comes to handicapped people

My husband and I both use City lift as transportation to get about in the city. We mostly use it to get to and from doctor appointment. They're not too bad about picking you up taking you to your appointment, but as far as returning home, we have waited as much as 2 hours to be picked up. Last Friday the 21st, they were almost 2 hours late picking my husband up from the doctor's office to bring him home. The doctor's office had actually closed, but the girls were nice enough to stay with him until City lift arrived. I know they are short-handed, like everyone else, but this service is very important to us who are disabled. As far as other choices for transportation for us, there really aren't any. My husband is in a wheelchair, and citylift is about his only choice to get to appointments. I would like citylift to be more compassionate when it comes to handicapped people, especially those in wheelchairs. I think that doctor appointments are more important than a shopping trip to Walmart.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CityLift closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a city transportation service.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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