88 inquiries | General Apparel and Accessories Store
(909) 589-6632
http://www.citymoda.com
Company Rating
AAA
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BCA's Summary and Analysis:
Some complainants allege non-delivery of the ordered and paid for handbags, refunds are not issued for returned items and difficulty contacting the company to obtain return authorization numbers. After purchase, some complainants verified directly with the designer or the designer's boutique the items are not authentic, and others, familiar with the designer, could tell by visual inspection the products were not authentic. Additionally, customers are dissatisfied with the 15% restocking fee charged on returned items. The company responds to complaints by stating they guarantee all items to be 100% authentic and, in most cases, agreeing to issue full refunds to consumers who return products because they are defective or not satisfied with the authenticity issue. The company responds to a few complaints by referring to their policies regarding refunds and exchanges, or issuing return authorization numbers and indicating refunds will be issued if the product is returned in it’s original condition.
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Company Info
This company's business is providing mail order internet sales of designer fashions and accessories.
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Licensing
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