Complaints for Citymoda, Inc. in Walnut, CA - 13191844

382 North Lemon Avenue Suite 172
Walnut, CA 91789 | Get Directions

(909) 589-6632

http://www.citymoda.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege non-delivery of the ordered and paid for handbags, refunds are not issued for returned items and difficulty contacting the company to obtain return authorization numbers. After purchase, some complainants verified directly with the designer or the designer's boutique the items are not authentic, and others, familiar with the designer, could tell by visual inspection the products were not authentic. Additionally, customers are dissatisfied with the 15% restocking fee charged on returned items.

The company responds to complaints by stating they guarantee all items to be 100% authentic and, in most cases, agreeing to issue full refunds to consumers who return products because they are defective or not satisfied with the authenticity issue. The company responds to a few complaints by referring to their policies regarding refunds and exchanges, or issuing return authorization numbers and indicating refunds will be issued if the product is returned in it’s original condition.

Complaint Closing Statistics

0 complaints against Citymoda, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Citymoda, Inc. complaints