Clean Dry USA ratings, reviews and complaints - Carpet and Upholstery Cleaning Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege bait and switch advertising practices, high pressure sales tactics, poor quality workmanship, and excessive charges. Customers complain they contact the company to clean carpets based on coupons distributed which promise cleaning services for a set price, by number of rooms or specified square footage. Customers complain, upon arrival, technicians use high pressure tactics or intimidation to persuade them to agree too much higher priced services. Other customers complain that carpet or upholstery showed no visible difference after the cleaning as before items were cleaned. Some customers claim the company fails to honor their money back guarantee.

The company responds to complaints by explaining that the customers were aware that their carpets may not come clean with the dry cleaning method due to heavy soiling, and generally agree to send a technician back to the home for re-cleaning. To address allegations of bait and switch, or overcharging, the company contends that customers did not have to agree to the charges, but did, and provided a breakdown of their charges.

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Complaint Closing Statistics

0 complaints against Clean Dry USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing carpet and upholstery cleaning and air duct cleaning services.

Primary Contact:	Sharon Gilboa (Owner)
Business Started:	7/6/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Do comparative shopping when selecting a carpet cleaning company. Prices for services may vary a great deal depending on the cleaning method used, and the quality of the cleaning. Keep in mind, that any pre-treatments, spot removal, stain removal, or oder elimination processes will generally be an additional charge on your total bill. To avoid problems, ask beforehand specifically which services are included in the price quote given. It is common in the industry to advertise extremely low prices, however, the advertised price often covers only a one room cleaning, with water only. With some companies no soap or chemical cleaning solutions are included.

Bait and switch advertising occurs when an item or service is advertised at a price so low that you are lured into the store. That is the bait. But once there you find the advertised item is either not for sale, sold out or the salesperson tells you the quality is inferior or there is no guarantee. Then the salesperson tries to "switch" you to a more expensive product or service. The truth with bait and switch, is that the company never intended to sell you the advertised special. The idea is to kill your desire to buy what is advertised and then try to get you to buy a more expensive item.

The best way to avoid being taken in a bait and switch scheme is to keep in mind that an ad that seems too good to be true probably is. Beware of ads that offer an astonishingly low price and salespeople who try to switch you from the company's advertised special. Do not let anyone use high-pressure sales tactics. Give yourself plenty of time to think about what you are getting for your money. Compare prices elsewhere to find out what similar services sell for. Finally, ask about any guarantees offered.

A salesperson may try to persuade you to buy the advertised service, a better quality service, or even a different type of cleaning at a higher price, depending on your needs. There is nothing unethical or illegal about this practice as long as you are given a choice without undue pressure.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Target Carpet Care

Clean N' Dry Carpet

SoCal Dry-Tech

Websites:
There are no additional web sites.

Contacts:

Mike Levi (Manager)

Other Categories:

Duct and Air Filtration System Cleaning Contractors

Reputation Report

Clean Dry USA

Complaints and Resolutions

Other Information