CLG ratings, reviews and complaints - Lead Sales

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that leads and data lists purchased from the company contain erroneous or incomplete information. Other clients complain the company fails to fulfill their order commitments, or provide leads or data lists that do not meet the client’s specifications. Some complainants allege the company fails to respond to their requests for replacement of inappropriate or erroneous information, by not returning calls, or answering emails.

The company responded to a few complaints by fulfilling orders, stating their cancellation procedure and stating their leads are legitimate and they can not be blamed for the insurance agent.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CLG closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering marketing lead sales & mortgage services.

Primary Contact:	Insurance Department (Representative)
Business Started:	3/1/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The BCA suggests that clients read the contract terms carefully and make certain that the promised deliverables by the company are as represented. Make certain that the delivery dates, the number of leads, and the quality of leads are described with particularity. If the company offers a guaranty, we suggest you ask that they either provide replacement leads for those that don’t meet the criteria, or a refund at the customer’s option.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Citiwide Lending Group

CLG - Southern California

Citywide Lending Group

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

6038 Tampa Avenue # 410, Tarzana, CA, 91356

Reputation Report

CLG

Complaints and Resolutions

Other Information