Complaints for CLG in Tarzana, CA - 100081642

6038 Tampa Avenue # 41 Q
Tarzana, CA 91356 | Get Directions

(888) 814-8896

http://www.citiwidegroup.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that leads and data lists purchased from the company contain erroneous or incomplete information. Other clients complain the company fails to fulfill their order commitments, or provide leads or data lists that do not meet the client’s specifications. Some complainants allege the company fails to respond to their requests for replacement of inappropriate or erroneous information, by not returning calls, or answering emails.

The company responded to a few complaints by fulfilling orders, stating their cancellation procedure and stating their leads are legitimate and they can not be blamed for the insurance agent.

Complaint Closing Statistics

0 complaints against CLG closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

CLG complaints