Cold Call Cowboy Productions ratings, reviews and complaints - Advertising Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the products, and cancellation policies are misrepresented at sales presentations. Some complainants allege they experience difficulty canceling, or that business cards or other products are not delivered as scheduled.

The company responds to complaints by canceling contracts, issuing credits, offering to continue services, and offering technical support. In most cases, the company refers the customers to examine their signed non-cancelable contract. In response to complaints regarding failure to honor their money back guarantee, they explain that the guarantee offered is conditional, and all customers may not be eligible.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cold Call Cowboy Productions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company sells marketing products such as multimedia business cards enclosed in Lexan package including instant notification usage, email and appointment scheduling notification, as well as customized personal magazines.

Primary Contact:	Rosalie Charton (Finance Manager)
Business Started:	1/1/1988
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises free conference call seminars for business professionals which they claim are designed to increase business, profits, and earnings. Seminar call attendees view a presentation, and are invited to purchase the company's marketing products, which are customized CD's to be used as multimedia business cards, or a customized 16 page magazine to be used as a business card or resume.

Before agreeing to, or paying fees for, training, products or services offered at seminars, insist that the seller provide full written details of the offer. Review the contract paying special attention to guarantees, cancellation clauses, refund and exchange policies.

This company has advised us they allow a 7 day cancellation period. Your contract terms and conditions should provide you with specific instructions on cancellation procedures. Your serven day period begins at the time you actually take possession of the contract, not the date of the sales presentation. We suggest you send your cancellation by certified mail, return receipt requested, so that you have proof that you notified the company within the seven day period.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Cowboy Productions

iMediaPro

Websites:

Contacts:

Stephen Anderson (President)

Other Categories:

Marketing Consulting Services

Addresses:

P.O. Box 12488, Palm Desert, CA, 92255-2488

41 864 Boardwalk, Suite 106, Palm Desert, CA, 92260

Reputation Report

Cold Call Cowboy Productions

Complaints and Resolutions

Other Information