Complaints for Cold Call Cowboy Productions in Palm Desert, CA

75-100 Mediterranean
Palm Desert, CA 92211 | Get Directions

(800) 226-9269

http://www.coldcallcowboy.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the products, and cancellation policies are misrepresented at sales presentations. Some complainants allege they experience difficulty canceling, or that business cards or other products are not delivered as scheduled.

The company responds to complaints by canceling contracts, issuing credits, offering to continue services, and offering technical support. In most cases, the company refers the customers to examine their signed non-cancelable contract. In response to complaints regarding failure to honor their money back guarantee, they explain that the guarantee offered is conditional, and all customers may not be eligible.

Complaint Closing Statistics

0 complaints against Cold Call Cowboy Productions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cold Call Cowboy Productions complaints