Collect Pros, LLC ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege the company sends collection notices and bills for unordered and unauthorized purchases. Specifically the company has a pattern of complaints alleging consumers receive collection notices and bills for amounts ranging from $200-400 for magazine subscriptions. Consumers allege they never ordered the magazines and the attempt to collect on the debt are fraudulent. Some consumers requested proof of the debt.

One complaint was addressed by the company agreeing to cancel collection efforts because they could not verify the debt.

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Complaint Closing Statistics

0 complaints against Collect Pros, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Collect Pros sends out fraudulent collection letters for various items including magazine subscriptions and beauty products.

Primary Contact:	Michael A. Ross
Business Started:	2/10/2014
Social:

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Licensing

Collect Pros LLC. is not licensed in the State of Nevada to provide collection services. The State of Nevada Department of Business and Industry Division of Financial Institutions issued a Cease and Desist Order to the company on May 28 2015. See the Government Action Section of this report for more details. Each individual state where the company attempts to collect money may have its own licensing requirements. Consumers should check with their State Attorney General's office to determine if licensing is required in their state.

Government Actions

Agency: NV Dept of Biz & Industry Financial Institutions
Description:

On May 28, 2015, the State of Nevada Department of Business & Industry, Division of Financial Institutions issued an “Order to Cease and Desist Unlicensed Activities and Notice of Right to Appeal” against Collect Pros, LLC. The order states that Collect Pros, LLC is not licensed, nor has ever been licensed as a collection agency with the division. Collect Pros, LLC engaged in collection agency business in the state of NV by soliciting NV residents via a collection letter demanding payment and demanding payments to be sent to their NV address, in violation of NV law.

The order prohibits Collect Pros, LLC from operating or engaging in the business of a collection agency in the State of NV. The order can be found here.

Date of Action: 5/28/2015

Comments and Analysis

Business Consumer Alliance urges caution! Never give your bank account credit card numbers or other personal information to unidentified callers for any reason. If you are contacted by a debt collector about an unfamiliar debt don't allow the collector to intimidate you into paying a debt you do not owe. The Fair Debt Collection Practices Act FDCPA gives you the right to verify debts from debt collectors. Ask the caller for his/her name company street address and telephone number and let them know you will contact them back after you have verified their information. If the caller refuses to provide this information DO NOT provide them with payment or your personal information. You can send a letter requesting the collector validate your debt. This validation needs to include some documents from the original creditor proving you owe the debt the amount you owe is valid and the agency is allowed to collect the debt from you. Your request for validation must be made in writing and should be sent via certified mail with return receipt requested. The debt collector is responsible for sending you a debt validation notice within five days and include the amount to the debt the name of the creditor what you must do to dispute the debt how to contact the creditor and that unless you dispute the validity of the debt or some part of it within 30 days after you receive the notice they will assume it is valid. You can contact the creditor listed in the notice to verify your debt. If they are unable to present the requested documentation you are not required to pay the debt.

You can read our tips on how to deal with a collection agency here: http://www.businessconsumeralliance.org/tips/collection-agencies/how-to-deal-with-a-collection-agency-69

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

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Publishers Services Magazine

Magazine Subscription Scam

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