Complaints for Collect Pros, LLC in Woburn, MA

PO Box 4133
Woburn, MA 01888-4133 | Get Directions

(877) 439-1825

http://www.collectpros.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege the company sends collection notices and bills for unordered and unauthorized purchases. Specifically the company has a pattern of complaints alleging consumers receive collection notices and bills for amounts ranging from $200-400 for magazine subscriptions. Consumers allege they never ordered the magazines and the attempt to collect on the debt are fraudulent. Some consumers requested proof of the debt.

One complaint was addressed by the company agreeing to cancel collection efforts because they could not verify the debt.

Complaint Closing Statistics

0 complaints against Collect Pros, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Collect Pros, LLC complaints