Collection Consultants Associates, Inc. ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive harassing phone calls or dunning communications for debts which are previously paid. Most complainants request the company to provide proof of the debt.~~The company responds to all complaints by stating they cannot respond to any inquiry from a third party such as the Business Consumer Alliance without written or oral permission of the complaining party. The Federal Debt Collection Practices Act is specific to penalties when discussing collection matters with an unauthorized third party.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Collection Consultants Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a collection agency.

Primary Contact:	Customer Service
Business Started:	2/6/1987
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Collection Consultants Associates, Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Fair Debt Collection Practices Act protects consumers from unfair collection tactics. If you have received a call or a billing for a debt which is unfamiliar to you check your records carefully before paying the amount. Ask the company to provide proof of the debt. If they fail to do so you are not required to pay the debt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Collections Consultants Associates

Collection Consultants of California

Collection Consultants and Associates

Collection Consultant Association

C C

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P O Box 29050, Glendale, CA, 91209

425 West Broadway Suite 200, Glendale, CA, 91204

6100 San Fernando Road Suite 211, Glendale, CA, 91201

Reputation Report

Collection Consultants Associates, Inc.

Complaints and Resolutions

Other Information