Complaints for Collection Consultants Associates, Inc. in Glendale, CA

P.O. Box 29050
Glendale, CA 91204 | Get Directions

(800) 552-5513

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive harassing phone calls or dunning communications for debts which are previously paid. Most complainants request the company to provide proof of the debt.~~The company responds to all complaints by stating they cannot respond to any inquiry from a third party such as the Business Consumer Alliance without written or oral permission of the complaining party. The Federal Debt Collection Practices Act is specific to penalties when discussing collection matters with an unauthorized third party.

Complaint Closing Statistics

0 complaints against Collection Consultants Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Collection Consultants Associates, Inc. complaints