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Community Rental Service

  110 inquiries |
Rental Vacancy Listing Service

630 South Indian Hill Blvd
Claremont, CA 91711
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(909) 542-0880

Company Rating

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Two complainants allege the company misrepresents their services and the terms of their money back guarantee. In both cases, the clients paid $180, received a rental list they were not satisfied with, and requeted refunds, which the company denied. The company responded to one complaint by advising the client that they should have been well aware of the refund policies, and they may be eligible for a 50% refund after one year.

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Complaint Closing Statistics

0 complaints against Community Rental Service closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a rental listing agency.

Primary Contact: Maria Luna (Owner)
Business Started: 4/1/2004
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS).  A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker  licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our experience with this type of service, is that complainants alleges misrepresentation of services. Specifically complainants allege these companies fail to provide refunds, properties were taken directly from websites or the newspaper, that the rentals did not exist or were previously rented or did not meet the complainant's criteria, they infer that they have relationships with landlords when none exists, or they advertise rentals in the newspaper at attractive prices but have no such rentals available. Companies offering rental lists, either as prepaid rental services or as credit reporting services providing free lists, must be licensed by the State Department of Real Estate and maintain a $10,000 bond for each of its locations. As of our last verification on October 30, 2004, this company had not complied with State licensing equirements. To verify licensing call, (916) 227-0931 or visit the DRE website at, www.dre.ca.gov. According to California Law, contracts must include the prospective tenants specifications for the rental property, a clause in bold type letter outlining the small claims court remedy available, and a right to refund in bold capital letters. A full refund shall be made, if the client is not provided at least three rental properties meeting the tenant's specifications within five days after execution of the contract, unless a rental is obtained utilizing the service. The request for return of fees must be made within ten days following the five-day period by delivery or certified mail and all fees over $50 shall be refunded to the tenant, if a rental is obtained other than through the company's services or the client does not obtain a rental. The client must make demand for a partial refund by supplying reasonable documentation within ten days after the contract expiration. For a complete report on this subject, select the Topics of Interest rental section of our website at www.labbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Community Rental Services

Websites:
There are no additional web sites.

Contacts:

CARMEN FIGUEROA (SUPERVISOR)

Addresses: