Complaints for Community Rental Service in Claremont, CA

630 South Indian Hill Blvd
Claremont, CA 91711 | Get Directions

(909) 542-0880

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Two complainants allege the company misrepresents their services and the terms of their money back guarantee. In both cases, the clients paid $180, received a rental list they were not satisfied with, and requeted refunds, which the company denied. The company responded to one complaint by advising the client that they should have been well aware of the refund policies, and they may be eligible for a 50% refund after one year.

Complaint Closing Statistics

0 complaints against Community Rental Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Community Rental Service complaints