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Constellation Towing & Recovery LLC

28 inquiries |
Automobile Towing Services

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7301 Gardner Street
Winter Park, FL 32792 | Get Directions

(407) 831-3000

http://www.constellationtowing...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/1/2021 Victor H.

Customer service

I am recommending the business I work for that utilizes Constellation Towing to remove them from our call log, it has been a while since I have had the displeasure of dealing with a company that has failed to train its employees on the virtues of good customer service. The company that hires you is not your only customer. The individual picking up the vehicle you have towed is as well , my daughter recently had her car towed , I now understand the frustration that individuals have with this company while trying to retrieve there auto . I have had to have vehicles towed in the past , I have complaints about this location but did not understand the issue till I myself had to deal with this company. Having to wait an hour for a self serving manager(Brooke)

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Constellation Towing & Recovery LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile towing services.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

2250 E Irlo Bronson Memorial Highway, Kissimmee, FL, 34744

524 Ring Road, Orlando, FL, 32811

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