Contractors Yellow Pages ratings, reviews and complaints - Advertising Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complaint alleges failure to provide an advertisement with payment of $1000 in advance. The customer states all attempts to contact the company have been unsuccessful since receipt of the proposal. The company responds by stating the customer's deposit is forfeited since the company could not verify a valid contractors license and their policy is that all deposits cannot be returned after proof is submitted. The company contends the customer approved the ad and space was reserved in the book to be published in June of 2003.

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Complaint Closing Statistics

0 complaints against Contractors Yellow Pages closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing display advertising.

Primary Contact:	Brian Willingham (CEO/President)
Business Started:	11/1/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Prior to paying any fees for advertisment services, obtain a copy of a tear sheet to verify the ad copy is correct. Remember once the publication is printed, the information cannot be changed. Also, verify when the book will be published. If the publication does not already exist, there are no guarantees that the book will ever be published, even though payment has been made for the advertisement.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Platinum Publishing, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Contractors Yellow Pages

Complaints and Resolutions

Other Information