Complaints for Contractors Yellow Pages in Canoga Park, CA

7334 Topanga Canyon Blvd. Suite 220
Canoga Park, CA 91303 | Get Directions

(818) 593-5001

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complaint alleges failure to provide an advertisement with payment of $1000 in advance. The customer states all attempts to contact the company have been unsuccessful since receipt of the proposal. The company responds by stating the customer's deposit is forfeited since the company could not verify a valid contractors license and their policy is that all deposits cannot be returned after proof is submitted. The company contends the customer approved the ad and space was reserved in the book to be published in June of 2003.

Complaint Closing Statistics

0 complaints against Contractors Yellow Pages closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Contractors Yellow Pages complaints