Cool Online Products ratings, reviews and complaints - Computer Software Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege non delivery of ordered merchandise. Other customers complain that products or services offered are misrepresented, or do not perform as advertised. Several complainants report difficulty with refund or exchange issues, or that customer service representatives are ineffective in resolving problems. The company responds to most complainants by providing refunds or shipping orders. To address complaints reagrding serice issues, the company provides a phone number for customers to call for additional information. One complaint is unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cool Online Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the online sale of information, software, beauty enhancements and employment opportunities.

Primary Contact:	Jose Martinez (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is offering an employment opportunity through Payme2shop, which has an unsatisfactory business performance record with our Bureau, due to deceptive selling practices and unanswered complaints. Also, the company is offering breast enhancement products through Perfect Woman. Perfect Woman also has an unsatisfactory business performance rating with our Bureau, due to misleading advertising and unanswered complaints. Separate Reliability Reports are available upon request.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Internet Products Group, LLC

Websites:
There are no additional web sites.

Contacts:

Owner

Addresses:

1522 South Saltair Avenue, Ste 304, Los Angeles, CA, 90025

2030 Main Street Suite 130, Irvine, CA, 92614

Reputation Report

Cool Online Products

Complaints and Resolutions

Other Information