Complaints for Cool Online Products in Los Angeles, CA

6060 Center Drive Suite 300
Los Angeles, CA 90045 | Get Directions

(310) 258-2747

http://www.coolonlineproducts....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege non delivery of ordered merchandise. Other customers complain that products or services offered are misrepresented, or do not perform as advertised. Several complainants report difficulty with refund or exchange issues, or that customer service representatives are ineffective in resolving problems. The company responds to most complainants by providing refunds or shipping orders. To address complaints reagrding serice issues, the company provides a phone number for customers to call for additional information. One complaint is unanswered.

Complaint Closing Statistics

0 complaints against Cool Online Products closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Cool Online Products complaints