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CoPart

38 inquiries |
Used Car Dealers

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14185 Dallas Parkway, Suite 300
Dallas, TX 75254 | Get Directions

(972) 391-5000

http://www.copart.com

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/1/2022 Silviu B.

Very poor customer service!

The manager at this location is young and does not listen or use the common sense multiple incidents he is just rude. Customers I'm having anxieties in the parking lot prior to going in the office. They grow serving at the counter lily and her manager I just having a big huge mouth I'm not listening screaming to customers , waiting time is always about two hours to be served it's a nightmare to think about going there!!! They need customer service training. They need to learn to hear the customer to be polite to customer do use the leverage and serv , not to kick customers out of the office. I drove seven hours round-trip in one day four preview unfortunately they kick me out because my driver license was not uploaded in the system steel!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CoPart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Copart sells vehicles for a variety of consignors including finance companies, banks, dealers, fleets, rental car companies and the insurance industry. Copart also sells vehicles for the public through its fast, easy service called CopartDirect, and

Primary Contact:	Willis J. Johnson (CEO)
Business Started:	1/1/1982
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

CoPart Direct

Websites:
There are no additional web sites.

Contacts:

David Warren

Jay Adair (CEO)

Gilberto Murga (General Manager)

Other Categories:

General Auto Repair Services

Addresses:

1203 South Rancho Avenue, Colton, CA, 92324

8423 South Alamita, Los Angeles, CA, 90001

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