Cornerstone Capital Group ratings, reviews and complaints - Office Furniture and Equipment Rental and Leasing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled lease agreements bait and switch interest rate terms and inability to obtain refunds for advance deposit payments. Customers complain they would not have paid the advance fees if they had known that lease agreement terms would not be approved as discussed. In some cases complainants allege the company retains their advance payment all or in part as payment for services rendered. ~~The company responds to some complaints by indicating that customers fail to produce documents required to fund leases or that lease agreements were funded but rejected by the customer. Other complaints are addressed by reminding clients that according to their contract advance fees may be retained when no funding occurs as processing costs. The portion retained minus the $150 processing fee is offered back to clients only as a line of credit for future lease agreements and not as an actual refund. Most complainants are not satisfied with this arrangement as they no longer want to do business with the company due to questionable practices and tactics.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cornerstone Capital Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing equipment leasing and funding services.

Primary Contact:	Josh Daniel (Customer Service)
Business Started:	11/14/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers financing services to businesses seeking new equipment by offering to locate funding for equipment lease agreements. Some are initially contacted by the company and told they are pre-approved. The company asks for the first and last month payment as well as a $150 processing fee in advance.~~We routinely advise careful consideration of offers to extend credit. Do comparative shopping on interest rates and other terms and conditions. In this company's case their lease agreement contains a clause which advises the lessee that if the lease does not commence due to any reason other than their own negligence they may retain any monies paid to compensate themselves for credit checks and other administrative costs. Read and understand before signing any business agreement.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Benny Barbera (owner)

David Han (CEO)

Other Categories:

Computer Rental and Leasing Services

Addresses:

3350 East Birch Street Suite 209, Brea, CA, 92821

Reputation Report

Cornerstone Capital Group

Complaints and Resolutions

Other Information