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Cortez Roofing

Member | 900 inquiries |
Roof Contractors

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1308 East Greenville Drive
West Covina, CA 91790 | Get Directions

(626) 918-1007

Available 7 days a week

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 04/11/2022
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 8/10/2015 Rene A.

Sloppy and Unprofessional work

I hired this company to do repair work on my roof. They did a sloppy job. Left a big hole on the front side and did not replace a broken tile as quoted to me on the estimate. They probably did not expect me to go up the roof and check their work. The owner's son and superintendent, Joshua Cortez told me he was coming back in 2-3 days to fix the problem but did not come. Three times I called him and he told me he was coming but never showed up. Third time I spoke with him last Friday (8/7/15) he said he'll be at my house in one hour. I waited for 4 hours and he did not show at all or call me. Their work is unprofessional. I will not hire them again but will probably recommend them to my enemies so they will have the same stress that I got for hiring the wrong people.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cortez Roofing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Cortez Roofing provides commercial, residential, and industrial construction and roofing services. Work includes re-roofs of all types, roof maintenance and cleaning, carpentry repair, and sheetrock repair. We also provide tree contractor services.

Primary Contact:	Fidel Cortez (Owner)
Business Started:	5/3/1999
Social:

About Cortez Roofing

We offer free estimates and the very best workmanship & roofing materials. We are licensed for Roofing, Construction, and Tree Contractor services.

We offer high quality roofing & construction services at affordable prices! We serve Pomona & Covina, California and surrounding areas.

Interested in Cortez Roofing?
Contact them directly!

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Licensing

California State Contractors License Board

Verified License

License Number: 762520
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Tree Service Contractors

General Building Contractors

Addresses: