Country Loans ratings, reviews and complaints - Lead Sales

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege leads purchased from the company are generally not as advertised. Customers complain they agree to purchase leads described as being verified, exclusive, or fresh. They reportedly receive leads that are falsified, outdated, not interested, or, not looking for the kind of loans offered by the buyer. Some customers contend the same leads are sold to multiple buyers, and when contacted, potential customers had already been solicited many times. Several report after complaining to the company, they receive replacement leads that are the same quality as the originals. Most complainants request refunds.

The company responds to most complaints by disputing the complainant's allegations, and denying refund requests. In most cases they offer to abide by the terms of their contract, which requires the company to provide replacement leads only. The company's contract states all service fees paid are non-refundable to clients. Customers are generally not satiisfied with offers for new leads, and instead request refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Country Loans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a mortgage lead generation company.

Primary Contact:	Michael Terrance (Owner)
Business Started:	7/27/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The BCA suggests that clients read the contract terms carefully and make certain that the promised deliverables by the company are as represented. Make certain that the delivery dates, the number of leads, and the quality of leads are described with particularity. If the company offers a guaranty, we suggest you ask that they either provide replacement leads for those that don’t meet the criteria, or a refund at the customer’s option.

This company sells leads to mortgage companies on an advance fee basis.

When considering the purchase of marketing leads for your business, keep in mind the quality of the leads you buy may vary a great deal . Usually leads are obtained from internet websites designed to look like informational websites for consumers concerning home buying or credit issues, such as refinancing to pay debts, or information on the advantages of home ownership. In some cases, comsumers may not even be aware they have become a potential sales lead, believing the contact information they left on a long forgotten website visit was for a free newsletter subscription., or other similar free offers.

Read and understand all terms and conditions outlined in your contract. If leads are advertised as "fresh" ask for an explanation of the term. Find out what assurances or guarantees you actually have that the leads are in fact exclusive or fresh. Find out if the date and time the lead was generated will be disclosed. Also find out how many other clients will be sold the same leads that you have purchased. Our experience with this industry has been that the marketing leads purchased sometimes fail to meet the specific quality meeds of the buyer. Most contracts make no guarantees of success rates. Contracts merely state that the buyer is paying for a specified number of potential customer contacts. Generally, there are no refund provisions.

Other Considerations

This company is located at the same address, phone number and same principal contact as E-Loan Networking Solutions, LLC, and The Loan Solution, LLC Separate reports are available upon request.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

E Loans Networking Solutions

Websites:
There are no additional web sites.

Contacts:

Carol Rosen (Manager)

Reputation Report

Country Loans

Complaints and Resolutions

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