Complaints for Country Loans in Canoga Park, CA

21120 VanOwen Street
Canoga Park, CA 91303 | Get Directions

(818) 274-5626

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege leads purchased from the company are generally not as advertised. Customers complain they agree to purchase leads described as being verified, exclusive, or fresh. They reportedly receive leads that are falsified, outdated, not interested, or, not looking for the kind of loans offered by the buyer. Some customers contend the same leads are sold to multiple buyers, and when contacted, potential customers had already been solicited many times. Several report after complaining to the company, they receive replacement leads that are the same quality as the originals. Most complainants request refunds.

The company responds to most complaints by disputing the complainant's allegations, and denying refund requests. In most cases they offer to abide by the terms of their contract, which requires the company to provide replacement leads only. The company's contract states all service fees paid are non-refundable to clients. Customers are generally not satiisfied with offers for new leads, and instead request refunds.

Complaint Closing Statistics

0 complaints against Country Loans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Country Loans complaints