Credit Resource System ratings, reviews and complaints - Credit Repair Services - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts. They pay this company $195 for credit repair services which are not provided as agreed. Some clients complain they were not made aware of the company's mandatory 90 day trial refund policy before agreeing to services. The company responds by issuing refunds as requested, and by advising customers that their phone recording message stipulates their return policy. The recording explains that the product has to be tried for 90 days prior to obtaining a refund. Customer's claim they were not aware of any recording which explained the return policy. Some complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Credit Resource System closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is credit counseling services.

Primary Contact:	Christina Green (CEO)
Business Started:	1/1/1993
Social:

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Licensing

California law requires that companies advertising or offering to improve your credit record, history, or rating must be registered with the Attorney General's Office as a Credit Services Organization and post a $100,000 bond.

To verify registration and bonding, contact the Office of the Attorney General by writing to; DOJ. Attn. Public Inquiry Unit, P.O. Box 944255, Sacramento, CA. 94244, by calling (916) 322-3360, faxing (916) 323-5341, or visit their website at www.oag.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On February 2, 2004, we verified this company is not registered with the Attorney General as required by law. The California Credit Services Act requires companies advertising credit repair services to register with the Attorney General and post a $100,000 bond. Even if registered, the Act prohibits the practice of collecting payment before providing services. By law, information stays on your credit report for seven to 10 years. Accurate negative information can only be removed by with cooperation of your creditors, and this usually involves paying all or some of the debt. If you believe your credit report contains erroneous information, you may dispute the entry by calling or writing the reporting agency. While in dispute, the negative item may be removed temporarily from your report, however it will be added on again if determined to be valid.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Signal Group

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Credit Resource System

Complaints and Resolutions

Other Information