Complaints for Credit Resource System in Long Beach, CA

404 East 1st Street PMB 1292
Long Beach, CA 90802 | Get Directions

(800) 256-3019

http://www.creditresourcesyste...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts. They pay this company $195 for credit repair services which are not provided as agreed. Some clients complain they were not made aware of the company's mandatory 90 day trial refund policy before agreeing to services. The company responds by issuing refunds as requested, and by advising customers that their phone recording message stipulates their return policy. The recording explains that the product has to be tried for 90 days prior to obtaining a refund. Customer's claim they were not aware of any recording which explained the return policy. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Credit Resource System closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Credit Resource System complaints